STANDARD TERMS OF ENGAGEMENT

These terms and conditions form part of the contract between

Olive Joyce Consulting Ltd and the customer. These terms and conditions apply

to the exclusion of all other terms and conditions.

1.The Service - The purpose of the inspection and the verbal and written reports is to put the

present condition and performance of the property into an overall perspective and this

inspection will be undertaken by a person (the “Surveyor”) who is assessed and approved by

Olive Joyce Consulting Ltd.

The surveyor who provides the Home Survey aims to:

• Help you make a reasoned and informed decision when purchasing the property, or

when planning for repairs and maintenance.

• Provide detailed advice on condition.

• Describe the identifiable risk of potential or hidden defects.

• Where practicable, provide an estimate of costs for identified repairs; and make

recommendations as to any further actions or advice which need to be obtained

before committing to purchase, and consider what further advice you should take

before committing to purchase the property.

2.The report follows a visual inspection of the accessible parts of the property. Notes are

taken during the inspection and these notes contain the original information to which the

Surveyor refers and upon which the Surveyor relies when subsequently reporting to a client,

either verbally or in writing. A written report supersedes any verbal report and should be

considered fully before any legally binding decision is made in respect of any

expenditure on the property.

3. The level 3 Home Survey report will NOT include a Structural Survey. The Level 3 Home

Survey was formally known as a “Structural Survey”, but this was changed by RICS to a

“Building Survey” and then more recently to its current L3 Home Survey. The Surveyor will assess the structure of the property for any signs of movement or structural issues and

advise accordingly. The Level 3 survey report does not include a market valuation but will

include an overall opinion of the property’s appraised value based on the information we

have been given and reviewing recent sales of similar properties in the area. Level 2

Home Survey report and Level 1 Snagging Report do not include any valuations/market

appraisal.

4.The report is NOT a guarantee that the property is free from defects other than those

mentioned in the report, nor is it an insurance policy. When we check for dampness, unless

otherwise stated, we will use a damp meter. It is normal practice that photos of dampness will

only be taken where dampness is noted with the meter, not where it isn’t.

5. A Survey inspection and report will focus on the condition of the principal elements of the

property. Fittings and finishes will be subject to general inspection only. Comparatively minor

points will be excluded. The survey will not report on the current condition of any permanent

outbuildings or structures, as they are likely to be of non-standard construction and may

not meet building or modern habitation standards, and therefore will ultimately

have a limited life. However, a general view will be afforded.

6.There will be practical limitations on the scope of the inspection. The Surveyor will not

break out or open up the structure, lift carpets, cut floorboards or move heavy or delicate

furniture. Ladders are carried for access to flat roofs and structures up to a height of three

meters. The Surveyor will inspect accessible and safe roof spaces and areas below floors

but will be unable to report that parts of the property which are covered, unexposed or

otherwise, inaccessible are free from defects.

7.All Survey reports are built on an easy to understand ‘traffic light system’. Each section

prompts the Surveyor to give a ‘condition rating’ which is red, amber, or green. Red (1)

means defects are serious and/or need to be repaired, replaced, or investigated urgently.

Amber (2) means, defects need repairing or replacing but are not considered to be either

serious or urgent. The property must be maintained in the normal way. Green (3) means,

no repair is currently needed. The property must be maintained in the normal way.

8.Guideline Budgets for repairs are included in a report where appropriate, but they are

based on information available to the Surveyor at the time. We recommend that all repair

costs are subject to confirmation by further investigation/specification and then contractors’

competitive tenders prior to making any legal commitment.

9.Surveyors are not qualified to test or confirm the adequacy or safety of services

installations. The Surveyor will report on the basis of a visual inspection of the accessible

parts. We recommend that you arrange for specialist tests of the electrical services, gas

and/or heating installations.

10.Surveyors are not qualified to test or confirm the condition of leisure facilities such as

Jacuzzis, Tennis Courts, etc. Customers are advised to commission their own specialist

Inspection.

11.This is NOT a specific asbestos or other hazardous materials survey. The sampling and

testing of asbestos containing materials or other hazardous or suspect materials are outside the scope of the survey. Where such materials are discovered or suspected within the

normal scope of inspection, they will be reported, and appropriate recommendations made

for further investigation.

12.If the property is leasehold, then you must obtain advice from your Solicitor in respect of

your legal liabilities under the leasehold arrangements for the property and in particular in

respect of the repairs. The scope of the Surveyor’s inspection will relate to internal finishes

of the leasehold property to be purchased and adjacent fabric within the immediate curtilage

of the property. Other elements of the structure will be subject to a brief inspection from the

exterior and/or common parts only.

13.Extra Services - the surveyor provides only the standard Home Survey Service (‘the

service’) described above, unless you and the surveyor agree in writing before the inspection

that the surveyor will provide extra services. Any extra service will require separate terms of

engagement and a separate contract to be entered into with the surveyor.

Examples of extra services include:

• réinspection

• detailed specific issue reports.

14.Liability – The report is provided for your use, and the Surveyor cannot accept

responsibility if it is used, or relied upon, by anyone else. Olive Joyce Consulting Ltd expressly forbid the report or any of its contents to be sold on to any other party.

However, the report is objective and can be relied upon by any party that has a valid legal

interest in the condition of the property, provided that interest has been notified to and

acknowledged by us in writing.

15.Before the inspection – We will request your particular concerns about the property and

explain (where necessary) the extent and/or limitations of the inspection and report.

16.Terms of payment – the fee for this service has been quoted to you and should be paid

via Bank Transfer or Credit/Debit card before the survey takes place. Cancelling this contract

– You have 14 days in which to cancel this contract which starts from the date on which this

contract is entered into. You agree to the services commencing from the date of this

contract, even if this is within the cancellation period. You understand that you will lose your

right to change your mind in relation to the services once the survey has been completed

and you will be required to pay for any services provided within the cancellation

period. If you cancel this contract, the surveyor will refund any money you have paid for the

service, except for any reasonable expenses. Should you wish to cancel this service, please

inform us in writing using the following format:

(CUSTOMER CANCELLATION NOTICE)

Name of Customer:

Address of Customer:

I/We hereby give notice that I/We wish to cancel my/our contract dated: Customer Signature:

Date:

This notice should be sent to Olive Joyce Consulting Ltd

Olive Joyce Consulting Limited –

Ironmaster House,

Wyle Cop,

Shrewsbury.

SY11XF –

office@ojcltd.co.uk

17.Refund Policy - No survey - No fee. We request full payment ahead of the Survey - this

must be done at least 24 hours prior to guarantee the slot. If you decide to cancel, you will

be refunded in full and will not be charged a cancellation fee except if you cancel on the day

of the Survey and the Surveyor is onsite. In this instance, you will be charged £200 to cover

the costs incurred by the Surveyor.

18.Non-Delivery of Service - The surveyor does not provide the service (and reports this to

you as soon as possible) if, after arriving at the property, the surveyor decides that:

i) he or she lacks enough specialist knowledge of the method of construction used to build

the property; or ii) it would be in your best interests to have a Level 2 Home Survey Report

or a Condition Report, rather than the Level 3 Home Survey. If the surveyor cancels this

contract, he or she will explain the reason to you, and you will receive a refund less any

costs and expenses.

19.Force Majeure – Whilst every reasonable effort will be made to carry out the inspection at

the date/time agreed, we cannot be held liable for any losses caused by matters outside our

control, such as, but not exclusively: Surveyor illness, traffic/vehicle delay/breakdown,

extreme weather conditions or vendor unavailability.

20.Health and Safety – Rosewood Surveyors and Valuers Ltd and its Surveyors are required

to comply with Health and Safety legislation and RICS Guidance Note Surveying Safely:

health and safety principles for property professionals (as amended). The surveyor will

assess the safety implications presented by the site and may have to restrict the scope of

the inspection that is able to be carried out.

Olive Joyce Consulting Ltd (OJC)- Complaints Handling Procedure (CHP):

We have in place a CHP which meets the regulatory

requirements. The CHP has two stages. If, after having raised an issue, you are dissatisfied

with the Response from OJC you should follow this CHP. Stage One of the CHP gives OJC

the opportunity to formally review and consider your complaint in full, referring the matter to

the OJC Head of Compliance, David McMullan. OJC will try to resolve your

complaint to your satisfaction. If you are not happy with our response, you will have the

opportunity to take your complaint to Stage Two. Stage Two gives you, the client, the

opportunity to have your complaint reviewed and considered by an independent arbitrator,

the Property ombudsman).

If you have spoken to us about your complaint, please put the details of your complaint in

writing. Any complaints regarding a report should be made within 14 days of receipt of the

report. We ask that you put your complaint in writing to make sure that we have a full

understanding of the reasons for your complaint. Please send your written

complaint to:

Olive Joyce Consulting Limited –

Ironmaster House,

Wyle Cop,

Shrewsbury.

SY11XF –

office@ojcltd.co.uk

We will consider your complaint as quickly as possible and will acknowledge receipt of your

complaint within 7 days. If we are not able to give you a full response, we will update you

within 28 days.

Stage Two

If we are unable to agree on how to resolve your complaint, then you should address your

complaint to the Property ombudsman Alternative Dispute

Resolution) provider.

DISCLAIMERS The report is prepared by Olive Joyce Consulting Limited, Company

No 10833042. The statements and opinions expressed in the report are expressed on behalf

of the company, errors and omissions excepted. To the extent that any part of this

notification is a restriction of liability within the meaning of the Consumer Rights Act 2015 it

does not apply to death or personal injury resulting from negligence.

Olive Joyce Consulting Limited gives no representations or warranties, express or

implied, and no responsibility or liability is accepted for the accuracy or completeness of the

information inserted in the document or any other written or oral information given to any

interested party, or its advisers, errors and omissions excepted. Any such

liability is expressly disclaimed. This contract is governed by English Law and the parties

here to hereby submit to the exclusive jurisdiction of the English Courts. These terms form

part of the contract between you and the surveyor.